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Dermalogica Founder Shares The Story Behind Her Skincare Empire

People

It was blood, sweat, tears and plenty of “cheekiness,” as she says, that propelled Dermalogica founder, Jane Wurwand, to create a multi-million dollar skincare business available in more than 100 countries around the world.


The brand, which is now something of a modern icon in the beauty industry, may have had humble beginnings, but it’s emerged as a powerhouse player, having set the tone for a new type of product in a time when luxuriously positioned European skin care was king.

“My story really starts with being an immigrant,” said Wurwand, who came to the US from South Africa in 1983 with her boyfriend Raymond Wurwand, who is now her husband and Dermalogica’s co-founder.

Jane and Raymond at ribbon cutting ceremony

Always drawn to the salon industry, Wurwand describes it as a rich space for women looking to go into business for themselves.

An experienced United Kingdom-trained skin therapist new to the American “esthetician” industry, Wurwand soon discovered that skin and body therapy education was practically non-existent in the United States. Although her training had been rigorous and strategic, she noticed that U.S. students were entering the industry licensed yet under-trained. Whereas European students had three years of full time training, undergraduate education in the US consisted of only a few months without a proper mentoring program.

First Dermalogica Building

“My lightbulb moment was when I realized there is a lack of training in an industry that I know really well,” says Wurwand, who became focused on finding a way to bring skin services to the masses by educating the skin therapists. “There’s clearly a population that can afford and wants these treatments, but no salons are providing it.”

In order to fill the white space she saw, she and Raymond, who was a sales representative for a Japanese skincare equipment company, rented a small one-room space in Marina del Rey, California. The space was chosen, according to Wurwand, because it was affordable and near her apartment.

To get the word out about her new education facility Wurwand contacted California’s Board of Cosmetology and got a list of about 2,000 women who lived within a 50 mile radius. She sent each a post card introducing the class and had immediate interest from about 70 women.

“It took off very fast and we realized we had tapped into something no one else was paying attention to,” she says. “People wanted to learn more, so I brought lecturers from Europe to teach subjects like lymphatic drainage, reflexology and aromatherapy.”

Before long Wurwand’s education facility, dubbed the International Dermal Institute, developed quite a reputation. Classes included everything from performing painless extractions and understanding galvanic currents to writing a business plan, developing a seamless booking system, and executing PR campaigns.

“We took aestheticians who were licensed with poor training and taught them how to be successful in a business,” says Wurwand. “We wanted these women to learn a skill set that makes them marketable. You can have talent but without a business education, you have an expensive hobby.”

“This is an industry that is an economic powerhouse for women and I wanted to have time to talk about that and use it as a blueprint. We tell women how we built the brand and how women can have a significant success, that’s been my focus for last few years.”

Before long, IDI became the largest advanced training program in the world,” says Wurwand, adding that they now have 34 locations across the US, Canada, the UK, Ireland, Australia and Germany. In business for 33 years, IDI currently trains 100,000 skin therapists per year. “We trained the industry,” she says.

The Brand

Rewinding back to the the days when Wurwand was riding the wave of her education business, and another lightning bolt moment hit Wurwand. “I realized there was no American product,” she says. “All skin care was French, Italian or German. I thought, we need to develop a product line and need to make it singularly different. Let’s not follow the traditional European model.”

With the desire to be as straightforward as possible and capture a modern, regional vibe, Wurwand and her husband joined their $14,000 of savings and launched the Dermalogica product line in 1986. Each of the 27 formulas in the range (there are now 96), was developed with a chemist.

“We owned every single formula,” says Wurwand. “We didn’t go the easy route and do private label. We didn’t want to sell a product, we wanted to build a brand. We wanted it to have a West Coast American personality, and be something between a cosmetic and a pharmaceutical, which was unheard of at the time.”

Unlike other products of the time, Dermalogica products were packaged in simple tubes and bottles (to keep them free from contamination), and Wurwand deliberately avoided jars and any iterations of pink and gold. She also paid close attention to the ingredients left out of the formulas; now commonplace product no-nos like mineral oil, lanolin, alcohol, artificial color and formaldehyde.

“It’s standard now, but in 1985 when we were developing products it was unheard of because there was no mandatory ingredient list,” says Wurwand. “A French competitor said ‘why do you talk about what’s not in? No one cares.' We said ‘We will make them care.’ We thought this is the future. It’s a much fresher approach that’s focused on new aestheticians coming into the industry, training them and supplying them with product.”

In order to get the word out about her new brand, Wurwand took to the trade show circuit, demonstrating products at the end of booth she shared with Raymond’s device company. “We were very cheeky, we said there is a $1,500 opening order, that they had to take whole line, and a free education comes with it,” says Wurwand. “We needed $15,000 to do full product run so we were hoping to open 10 accounts. We opened 10 accounts in first 3 hours.”

Dermalogica did $1 million in its first year on the market and $10 million in its third year. “The whole thing was seeded with education,” says Wurwand. “We never paid for print ads in the US. We created our following by building a foundation based in education.” And like her scrappy start, Wurwand says she personally promoted her line in order to get it featured in publications.

“No one told me you can’t just walk into Vogue and ask to see the beauty editor, so I did,” she says. “I took my bag of goodies and showed anyone who would listen and we built this groundswell understanding of people who knew what we were. We were thumbing our nose at the European brands and being deliberately productive.”

Dermalogica is currently sold in over 100 countries, and is comprised of both consumer and professional products for skin therapists. The brand is sold in locations where there is a licensed skin care professional who can give insight on addressing skin problems such as hyperpigmentation, acne, aging, and sensitive skin.

The Next Step

After generating wholesale revenues over $240 million in 2014, Dermalogica was clearly a top player in the skin care industry. In 2015, a majority share was acquired by Unilever, strategically chosen by the Wurwands due to its commitment to causes they believed in.

“We didn’t want to go public, but we decided it was time for an acquisition. We didn’t need outside funding, we didn’t need a partner. We only wanted to sell to someone we admire and respect and hope they support our legacy. We settled on Unilever because the CEO, Paul Polman, is a visionary and his commitment to sustainability and to empower 5 million women spoke to our hearts. We felt our legacy would be best served and protected with them.”

These days, Wurwand is busy with a new project, which not surprisingly is rooted in education and supporting women.

Wurwand, who was appointed a White House Ambassador for Global Entrepreneurship in June, launched the FITE (Financial Independence Through Entrepreneurship) initiative in 2011. The organization, which worked alongside KIVA, has helped more than 75,000 women across 68 countries on the path to entrepreneurship by providing business loans.

“It was branding in a box, so they wouldn’t just be a skilled technician, but so they can make their own businesses and become entrepreneurs,” she says.

She has taken her FITE initiative into its next phase with the introduction of the FITE Entrepreneur Accelerator, described as a "new model of online, purpose-driven education that fills critical business skills gaps to help small, entrepreneurial businesses grow to scale." The first phase will, not surprisingly, be focused on the salon industry; but the overall goal is "to serve as a blueprint that other sectors can adopt to help truly accelerate entrepreneurship and financial dignity."

“I’d like to think ultimately my legacy will be about great skin care around the world, but the bigger legacy will be many, many women entrepreneurs being successful," says Wurwand. "We are in desperate need of job creation on this planet, and women entrepreneurs are the game changer.”

In early next year the brand will introduce content classes, mentoring opportunities and and additional resources for women participants. Wurwand’s goal, same as the early days of her business, is to give women the tools to become self-employed.

"You need really practical solutions of how to promote your business,” she says. “We are giving them simple smart steps that explain what you need to do to be solvent. We are talking about the nuts and bolts, and telling them ‘this is how you do it."

“When someone compliments your product it’s like someone praising your children.”

CEW Achiever Awards - Cocktails - 2014 by Patricia Willis Photography

“I’m a great believer in purpose-driven vocational education,” says Wurwand. “It gave me my start.”

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Self

It’s Time for Women to Stop Worrying About Being “Too Much”

We are living in a time when women are rising to new heights which means they are regularly being confronted with the fear of being "too much". For women in business this is pervasive and costly.

A few ways women can be perceived as "too much" are:

Speaking up about their successes and achievements.

Sharing one too many photos of their cute kids.

Telling one too many people about that date night.

Looking a little too good in that swimsuit.

These can lead to being publicly attacked on social media or privately slandered which in turn leads to women dimming their light and walking on egg shells in hopes of avoiding conflict and judgement.

The minute a woman feels it's unsafe to shine she will begin to overthink, worry, and fear how she shows up in the world.

Forgetting to announce the book is done and the interview is live.

Choosing to focus on what's still on the to-do list rather than what's been checked off.

Many female entrepreneurs are subconsciously altering their behavior in an attempt to not attract too much attention to themselves, rather than focusing on allowing authenticity and magnetism to attract their ideal clients and community.

Women are afraid of being criticized, ostracized, and abandoned by other women for simply being who they are. This leads to quite the quantum when being who you are is simplest way to accelerate the growth of your business.

New research shows men are far more comfortable with self promotion than women are. Researchers found that men rate their own performance 33 percent higher than equally performing women. What we know is that self promotion pays off and this is where women are missing the boat.

The world needs more women to step into leadership roles and no longer be intimidated about creating six and seven figure careers.

Here are five ways to release the fear of being "too much":

1. Approve of yourself.

While it feels good to receive outside validation it will never be enough if you don't first appreciate yourself. The key to having a healthy support system is to make sure you are part of it. Being your biggest critic is what your mother's generation did. It's now time to be your biggest cheerleader. Becoming aware of self talk will reveal what belief is ready to be re-wired. Create a simply mantra that affirms how incredible capable you are.

2. Connect deeply to those you serve.

One powerful way to shift out of people pleasing behavior is to get clear on who actually matters to the wellbeing and success of your life and business. Leadership is not about being the most popular, instead it's a decision to be brave for those who can't be. Take a few minutes each day to visualize and meditate on those your business serves and supports. See your future clients moving toward you every time you choose to stand in your power and use your authentic voice.

3. Remember the legacy you wish to leave.

Having your life purpose and legacy in writing is one of the most transformational exercises you can do. Reading this often will keep you focused on what matters. Knowing what you wish to leave in the hearts of those you love most is incredibly grounding. You didn't come here to keep your mouth shut, dilute your truth, or dim your light-you came here to make a difference.

4. Forgive those who have been unsupportive in the past.

The past has a way of informing the future in a negative way when there is unresolved pain. Take a few minutes to get quiet and ask yourself who you have unforgiveness towards or maybe their name came to mind as you read this article. Listening to a forgiveness meditation or writing a letter to the person you are ready to forgive are both simple and effective ways to process and heal.

5. Be part a community of bright, successful women.

Meaningful relationships with others who have similar aspirations is what will keep you out of isolation and playing small. These connections can happen in a networking group, online community or a local Meetup. Thriving in every area of life is depend on you knowing where you belong and being celebrated there. Don't wait to be invited, go actively seek out people and places that support your dreams and desires.

6. Accept you can have it all.


Women have been fed a lie for generations that says, you can have love or money. Decide you can have it all and allow it to flow to you. You can have a successful career and an amazing mother. You can balance motherhood and loving marriage. Don't let anyone write the rules for you. This is the time to create the life you desire on your terms.

7. Celebrate everything!

The fastest way to leave the haters in the dust is to celebrate everything! At the end of each day lay in bed and recall the best moments. At the end of each week, publicly acknowledge and celebrate what's good in your life. Once a month, have a celebration dinner and share it with those who have helped you in the journey. If there's something good happening, talk about it with everyone who will listen!

May you be a woman who chooses to shine so that others may be reminded of all they can be and do.