4 Min ReadBusiness 17 April 2020
Economic reset buttons will soon be pressed. When they do, there will be thousands of opportunities for women leaders to showcase their strengths. Businesses will be hobbled by months of low or no sales. Millions will return to work. Until the medical pieces are in place to manage and prevent COVID-19, some will have anxiety about social distancing, touching contaminated surfaces, and using public transportation. Service industries will struggle to reassure clients that their shops are COVID-19 free. Thousands of businesses will need to be turned around.
Turning around businesses requires leaders that are ready and able to tackle new and unique challenges. European Central Bank President, Christine Lagarde urges women to see crisis situations as opportunities whereas men often shun them "because they fear failure." Skilled, aspiring women should raise their hands because chances for women to demonstrate they belong in the executive suite don't come every day. This is an assignment where gender bias takes a back seat. The harsh judgments female leaders characteristically face will be temporarily suspended, allowing women to showcase that they lead differently, and many of these differences are very effective in a business crisis.
Turnarounds involve restoring financial health by motivating employees, driving sales, managing budgets, and inspiring innovation. Restoring financial health is an area where women leaders tend to fare well. Perhaps after years of making less money than men, women have been forced to become budgeters and are now better at finding cost-effective ways to get things done.
When it comes to the top line, this is an opportunity where women's reputation for caring about the greater good can kick in. Right now, the greater good means keeping everyone employed. Sales must be kickstarted. Women leaders have always faced more scrutiny, and this has encouraged habits that minimize mistakes, like being mindful of important details, for example, scheduling marketing campaigns that resonate, monitoring goals for sales and marketing, and switching gears when something's not working. Most importantly, motivating employees and getting teams to rally around a cause, like restoring healthy financials. Women leaders generally do all of this better than their male counterparts.
Management is a people's game, and women leaders have a reputation as people persons. Men are typically inclined to be impersonal. Men manage, women lead. Employees will have endured a very scary period. Freedoms taken for granted were annihilated. Some fear the lingering spread of the virus and a repeat of shelter-in-place. Leading an anxious workforce requires many behaviors that are more common to women leaders, like empathy, organization, thinking in terms of we not I, flexibility, receptivity to new ideas, and inclusivity.
Adequately managing employee anxiety about safety now includes clean workspaces and transportation. Tackling this is best served by leaders open to ideas from everyone. Some, like flexible work arrangements that permit distancing and addressing fears of public transportation, will increase the organizational challenges for leading productively. Women leaders are generally more organized. Some attribute this to years of organizing children, home, work, and in general having more responsibilities to manage in terms of work-life balance. Origins notwithstanding, being organized will pay dividends managing the complexities of a combined physical and virtual workforce.
Muslim-Americans experienced increased discrimination after 9/11, and, as unfortunate as this may be, the same is now anticipated for Asian-Americans. But turnarounds require all hands on deck. Women leaders have a better reputation for building inclusive, collaborative teams. Diverse teams that are inclusively led deliver superior outcomes.
Empathy, organization, we not I, flexibility, receptivity, and inclusivity are great qualities for motivating teams — especially now. Motivational leaders drive productivity more than the command and control leadership style common to male leaders. Fear is not the great motivator. Increasing productivity is essential to the turnaround, and female leaders have an abundance of inherent strengths to be great motivational leaders, especially in times of high anxiety.
Employees will also crave a leader that offers solid directions that restores purpose to their lives and encourages a belief that their employment will be secure. Confinement will amplify the desire to be part of a team. Women leaders tend to be better at collaboratively digging in and objectively evaluating data to build plans with believable goals, and then managing team execution until the end. These behaviors contrast with typically independent-oriented male leaders that have a habit of dismissing data that conflicts with their views. The completion of strategic plans will be key to making a company respond well post-pandemic.
Turning companies around requires innovation, and the economic restart after COVID-19 can require tons. For many, what constitutes a successful business will change. The Tylenol murders in 1980 inspired a sea of change in innovative packaging. COVID-19 is inspiring something similar for the packaging and delivery of products and services. It is also generating opportunities to develop innovative solutions to replace products manufactured overseas that are now seen as critical to national security. Studies have shown that women leaders tend to be better at inspiring creativity and innovation. Why? Perhaps unselfish tendencies to give credit where it's due and to think creatively when managing limited resources.
COVID-19 is creating thousands of opportunities for aspirational women to step up to the plate. Skilled women need to raise their hands, because nothing could be more important for the greater good than participating in the success of this economic reset. As a bonus, we can find more women promoted "permanently" into senior leadership. Ladies, let's seize the moment.
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5 Min Read
You may recognize Judge, Tanya Acker, from her political and legal commentary on different networks and shows like Good Morning America, The Talk, Wendy Williams, CNN Reports or The Insider. Acker is more than an experienced commentator. She is also a Judge on the fifth season of Emmy nominated CBS show, Hot Bench.
The show, created by Judge Judy, is a new take on the court genre. Alongside Acker, are two other judges: Patricia DiMango and Michael Corriero. Together the three-panel judges take viewers inside the courtroom and into their chambers. “I feel like my responsibility on the show is, to be honest, fair, [and] to try and give people a just and equitable result," Acker says. She is accomplished, honest and especially passionate about her career. In fact, Acker likes the fact that she is able to help people solve problems. “I think that efficient ways of solving disputes are really at the core of modern life.
“We are a very diverse community [with] different values, backgrounds [and] beliefs. It's inevitable that we're going to find ourselves in some conflicts. I enjoy being a part of a process where you can help resolve the conflicts and diffuse them," she explains.
Acker's career has been built around key moments and professional experiences in her life. Particularly, her time working right after college impacted the type of legal work she takes on now.
Shaping Her Career
Acker didn't foresee doing this kind of work on television when she was in college at either Howard University or Yale Law. “I was really open in college about what would happen next," Acker comments. “In fact, I deliberately chose a major (English) that wouldn't lock me into anything [because] I wanted to keep all of my options open." Her inevitable success on the show and throughout her career is an example of that. In fact, after graduating from Yale, Acker served as a judicial law clerk to Judge Dorothy Nelson who sits on the Ninth U.S. Circuit Court of Appeals.
It was not only her first job out of law school but also one of the formative experiences of her professional life. “[Judge Nelson is] certainly, if not my most important professional influence," Acker says. “She is really the living embodiment of justice, fairness, and believes in being faithful to the letter and the spirit of the law," she exclaims. “She delivers it all with a lot of love." Judge Nelson is still on the bench and is continuing to work through her Foundation: The Western Justice Center in Pasadena, California, where Acker serves on the board. The foundation helps people seeking alternative ways of resolving their disputes instead of going to court.
"I enjoy being a part of a process where you can help resolve the conflicts and diffuse them," she explains.
“It was important to her to try and create platforms for people to resolve conflict outside of court because court takes a long time," Acker explains. “I'm proud to be a part of that work and to sit on that board."
After her clerkship, she was awarded a Bristow Fellowship and continued building her career. Outside of the fellowship, Acker's legal work incorporated a broad variety of matters from civil litigation, constitutional cases, business counseling, and advising. One of her most memorable moments was representing a group of homeless people against the city. “They were being fought for vagrancy and our defense was, they had no place to go," she shares.
As part of her pro bono work, Acker was awarded the ACLU's First Amendment Award for her success with the case. Though, she has a hard time choosing from one of many memorable moments on Hot Bench. Acker does share a few of the things that matter to her. “Our show is really drawn from a cross-section of courtrooms across America and the chance to engage with such a diverse group of people really means a lot to me," she discusses.
How Did Acker Become A Judge?
In addition to Judge Nelson, Judge Judy is certainly among her top professional influences. “I think it's incredible [and] I feel very lucky that my professional career has been bookended by these incredible judges," she acclaims. “I've really learned a lot from Judy about this job, doing this kind of job on television." Before Acker was selected for Hot Bench, she hadn't been a judge. It was Judge Judy who recommended that she get some experience. Acker briefly comments on her first experience as a temporary judge on a volunteer basis in traffic court. “I was happy to be able to have the chance to kind of get a feel for it before we started doing the show," she comments. “Judy is a wonderful, kind, generous person [and] she's taught me quite a lot. I feel lucky."
Photo Courtesy of Annie Shak.
Acker's Time Away From Home
Outside of Hot Bench, Acker took recent trips to Haiti and Alabama. They were memorable and meaningful.
Haiti, in particular, was the first trip she excitedly talks about. She did some work there in an orphanage as part of LOVE Takes Root, an organization that is driven to help children around the world whether it's basic aid or education. “Haiti has a special place in my heart," she began. “As a person who's descended from enslaved people, I have a lot of honor and reverence for a country that threw off the shackles of slavery."
She was intrigued by the history of Haiti. Especially regarding the communities, corrupt government and natural disasters. “They really had to endure a lot, but I tell you this when I was there, I saw people who were more elegant, dignified, gracious and generous as any group of people I've ever met anywhere in the world," she goes on. “I think it left me with was a strong sense of how you can be graceful and elegant under fire." Acker is optimistic about the country's overall growth and success.
“[Judge Nelson is] certainly, if not my most important professional influence," Acker says. “She is really the living embodiment of justice, fairness, and believes in being faithful to the letter and the spirit of the law."
“There are certainly times when people treated me differently or made assumptions about me because I was a black woman," Acker says. “I've got it much better, but that doesn't mean it's perfect...it certainly isn't, but you just have to keep it moving."
Her other trip was different in more ways than one. She traveled there for the first time with her mother as part of a get out to vote effort, that Alabama's First black House Minority Leader, Anthony Daniels was organizing. “It was incredible to take that trip with her [and] I've got to tell you, the South of today is not the South of my mother's upbringing," she explains. Originally from Mississippi, Acker's mother hasn't been back in the South since 1952. “Every place has a ways to go, but it was a really exciting trip [and] it was nice for me to connect with that part of the country and that part of my history."
Overcoming Racial Barriers
As a black woman, Acker has certainly faced challenges based on her race and gender. But it doesn't define who she is or what she can accomplish. “There are certainly times when people treated me differently or made assumptions about me because I was a black woman," she says. “There's no sort of barrier that someone would attempt to impose upon me that they didn't attempt to impose on my mother, grandmother or great-grandmother." In a space where disparity is sometimes apparent, she recognizes that there is no barrier someone would try to impose on her that they didn't attempt to impose on her mother or grandmothers. “I've got it much better, but that doesn't mean it's perfect...it certainly isn't, but you just have to keep it moving," Acker states. The conversation continues truthfully and seriously. Acker shares what it can be like for black women, specifically. “I think we're underestimated and we can be disrespected, whereas other folks are allowed the freedom to enjoy a full range of emotions and feelings," she articulates.
At times black women are often restricted from expressing themselves. “If someone wants to make an assumption or jump to a conclusion about me because of my race or gender, that's on them, but their assumptions aren't going to define me," Acker declares. “If something makes me angry or happy I will express that and if someone wants to caricature me, that's their pigeonholing; that's not my problem." A lifelong lesson she learned and shared is to not let other people define who you are. It is one of three bits of wisdom.
Three Pieces Of Advice From Judge Acker
The Power Of Self-awareness
“It's really important that you have a really firm sense of what you want to do and be, and how you're moving in the world because when people try to sway you, judge you or steer you off course you've got to have some basis for getting back on track."
Know Your Support System
“Have a strong community of people who you trust, love and who love you," she advises. “But also learn to love and trust yourself because sometimes it's your own voice that can provide you the most comfort or solace in something."
Learn From Your Experiences
“Trust yourself. Take care of yourself. Don't be too hard on yourself. Be honest with yourself.
“There are times when it's not enough to say this is who I am. Take it or leave it. Sometimes we've got things that we need to work on, change or improve upon," she concludes.
Acker stands out not only because of her accomplishments, but the way she views certain aspects of her life. These days, she's comfortable accepting what makes her different. “I think there's a time when you're younger when conformity feels comfortable, [but] I'm comfortable these days not conforming," she laughs. She enjoys being a decision maker and helping people work through it on Hot Bench.
This article was originally published May 15, 2019.