Social media is a promising avenue for marketing strategist because it offers potentially the largest draw for any brand, which is the large following. With over 3.5 billion active users, your brand will stand to benefit by setting up and being active on social media. The increased appeal for brands online is further enhanced by the high interest of followers in brand activity, with certain platforms having up to 80% of users following at least one brand.
Social media can be a great platform for you. It will help you grow your brand quickly and foster the development of relationships with your clients which may lead to development of brand loyalty. Here are the potential benefits on offer.
Great low cost advertising
You can market your brand for free just by joining social media and targeting some metric to help you meet your business goals. Signing onto these social media platforms is free, which means that you will not need to incur any expenses to grow your brand online. It may be difficult to achieve your goals organically, since it will take some time to develop a following and grow your brand. However, you can still achieve rapid growth through strategic social media campaigns, even if this is done completely through paid means.
A variety of paid ad options
Social media provides options for businesses that may seek other means of advertising aside from simply setting up a social media page. You can take advantage of one of many paid advertising features, which are available across different social media platforms. These paid advertising features allow you to reach your desired audiences better, increase brand awareness and boosts the performance of your posts. They may be inexpensive, with some paid ads only costing $1. You can buy Instagram followers for as low as $1.Or you can buy automatic comments for next posts. You may even consider free trials of these paid ad features to get a feel of how they might influence your social media marketing for better final judgment.
You will be better able to market your business if more people can find out about your brand. Traditional advertising is limited in this sense because it caters to users largely by a location basis, and may only be restricted to persons with access to these forms of media. The large number of active monthly users on social media includes persons finding access through both computer and mobile interface. These people are spread around the world, and may not necessarily fit in a single demographic. You could have potential clients halfway around the world. The paid ad options will allow you to target your desired audiences for even better visibility levels, which may translate to higher rates of growth.
Better personal selling
You can reach your target audience members on a personal level, which makes it easier to carry out personal selling. Personal selling involves leveraging important personal life events, and taking advantage of the personal interaction supported by social media, to increase brand awareness and target increased sales. The platform will also offer personal marketing, which is the most effective way to reach potential clients without spending any money. You can use personal marketing by taking advantage of your customers' reviews and experiences with your brand.
Real time interaction with clients
You can engage with your followers on social media in real time, which makes it easier to offer customer support. Your clients are very likely going to use your social media platform to interact with your brand and find out more about your identity, values and products. They will expect some interaction with your brand, which may sway their trust and confidence levels in your brand. An interactive brand with timely and professional responses, even when the user has a negative comment, will attract and keep follower interest. You will be better able to grow your brand by talking to your clients. If anything, you might be able to find out more about their preferences and tailor your brand to suit their needs.
A global reach
The biggest appeal of social media is the large volume of active monthly users. There are over 3.5 billion users on different social platforms, who are spread out across the globe. This distribution is beneficial for brands with a global outlook. If you are looking to market your brand t the rest of the world, social media represents the most effective and inexpensive way to reach out to your potential clients. Social media also incorporates different languages, which allows your brand to provide content for people in other parts of the world. It is set up to facilitate global interaction, which may also be between your brand and potential clients from faraway places.
Will social media help grow your brand? If trends in brand efforts towards embracing social media are anything to go by, the answer is resounding. Even if you do not consider paid advertising options, social media will provide a range of benefits to help you achieve different business goals. Setting up on social media will help you achieve these goals quickly, efficiently and for the fraction of the cost it would require to market your brand on traditional avenues.
It seemed like everything happened overnight because, well… it did.
One moment, my team and I were business as usual, running a multi-million-dollar edible cookie dough company I built from scratch in my at-home kitchen five years ago and the next we were sitting in an emergency management team meeting asking ourselves, "What do we do now?" Things had escalated in New York, and we were all called to do our part in "flattening the curve" and "slowing the spread."
The governor had declared that all restaurants immediately close to the public. All non-essential businesses were also closed, and 8.7 million New Yorkers were quarantined to their tiny apartments for the foreseeable future. Things like "social distancing" and "quarantine" were our new 2020 vernacular — and reality.
What did that mean for us? Our main revenue source was the retail part of the business. Sure, we offered delivery and take-out, but that was such a small portion of our sales. I had built a retail experience where people from near and far came to eat edible cookie dough exactly how they craved it. We had two stores, one in Manhattan and one in Brooklyn, which employed over 55 people. We have two production facilities; an online business shipping cookie dough nationwide; a wholesale arm that supplies stores, restaurants, and other retail establishments with treats; and a catering vertical for customizable treats for celebrations of all sizes. And while business and sales were nearly at a complete halt, we still had bills. We had payroll to pay, vendors we owed, services we were contractually obligated to continue, rent, utilities, insurance, and none of that was stopping.
How were we going to do this? And for how long will this go on? No one knew.
As an entrepreneur, this certainly wasn't my first-time facing challenges. But this was unprecedented. Unimaginable. Unbelievable. Certainly unplanned. This control-freak type-A gal was unraveling. I had to make decisions quickly. What was best for my team? For my business? For the safety of my staff? For the city? For my family and unborn baby (oh, yeah, throw being 28 weeks pregnant and all those fun hormones in there, it's real interesting!). Everything was spiraling out of control.
I decided to take the advice I had given to many people over the years — focus on the things you can control. There's no point worrying about all the things you have no control over. If you focus there, you'll just continue spiraling into a deeper, darker hole. Let it go. Once you shift your perspective, you can move forward. It's not going to be easy; the challenges still exist. But you can control certain things, so focus your energy and attention on those.
So that's what I did. I chose, for the safety of staff and customers, to close the retail portion completely — it wasn't worth the take-out and delivery volume to staff the store, open ourselves up to more germs and human contact than absolutely necessary.
I went back to our mission and the reason I started the business in the first place — to spread joy. How could we continue to bring happiness to people during this uncertain time? That's our purpose. With millions of people across the globe stuck inside, working from home, quarantined with their families, how can we reach them since they can't come to us? So I thought back to how and why we got started.
Baking, for me, has always been a type of therapy. I could get lost in the mixing bowl and forget about everything else for a moment in time. Sure, I have a huge sweet tooth, but it's about the process. It's about taking all of these different ingredients and mixing them together to create something magically sweet and special. It's about creating and being creative with the simple things. It's about allowing people to indulge in something that brings them joy — a lick from the spatula or a big batch of cookies.
It's about joy in the moment and sharing that joy with others. So my focus is back on that, and it feels good.
We could still ship nationwide, straight to people's doorstep. So we are making it easier and less expensive to send the ultimate comfort food (edible cookie dough) by introducing a reduced shipping rate, and deals on some of our best-selling packages.
In a way for us, it feels like we are going back in time… back to our roots. When I first started the business, we were only shipping nationwide. There were no stores, no big team, no wholesale. It was just me, a small crew juggling it all, and we made it work then. And we'll make it work again. We have to leverage our online business and hope it floats us through this time.
We are focusing our digital content strategy on sharing recipes, activities, and at-home treats with our engaged, amazing social following so they bake with their families and stay busy at-home. We started live baking tutorials where our fans can bake-along with me and I can share all the tips and tricks I've learned over the years with them.
I've leveraged the cookbook I published last year, Hello, Cookie Dough: 110 Doughlicious Confections to Eat, Bake & Share, to come up with fun content and additional things to do at home. We started shipping it and our at-home baking mixes for free to encourage people to get busy in their kitchens!
And as a business, we will continue to connect with our community to bring them joy and focus on what we can control, including our attitude and outlook first.
During times of uncertainty, which this certainly is, you should do the same. Identify the things you can control and focus your time and energy on those things. Distract yourself with the positive. Force yourself to stop asking and worrying about all the what-ifs. Do what you can for the moment and then the next moment. Make a list, and take it day-by-day.
It's going to be okay. You will be okay. We will all be okay.