4 Min ReadBusiness 01 April 2020
When I first heard #OKBoomer, I cringed and thought — here we go again.
Yet another round of generation bashing, this time Millennials against Baby Boomers. This new social media conflict will not help workplace dynamics.
Throughout my career, I've heard countless rants about long-established workplace norms that younger generations perceive as overly repressive rules that subvert identity, familial obligations, civility, and respect for the environment.
I get it. I remember how I felt early in my career being told that I couldn't wear pants, had to wear pantyhose (even in 90-degree weather) and that I wasn't allowed to speak to executives. Seriously?
Gen X here to the rescue.
Sandwiched between the much larger Baby Boomer and Millennial generations, Gen Xers are often overlooked. Please allow me to build a bridge to the opportunity ahead.
For me, the generation challenge is a communications opportunity. And the stakes are high, because we spend about 70% of our day communicating. Within that timeframe, we spend about 45% listening, 30% speaking, 16% reading, and 9% writing.
By 2030, most Baby Boomers will have retired, and approximately 75% of the workforce will be comprised of Millennials. That gives us about a decade to continue working together to create a work environment that is better for women, people of color, and the younger generations.
As a multigenerational workplace scholar, I'm often asked, what is a generation, and why do they matter?
Karl Mannheim, the founder of sociology, concluded that key historical events significantly impact people during their youth. Essentially, when you were born and what was happening where you lived during your formative childhood years, help define what is important to you and help set your value system.
Think of it this way, if the games you played growing up allowed you to advance to the next level regardless of if it took one attempt or fifty, you might have a different perspective on what mastering a task looks like than someone who didn't.
If technology has almost always allowed you to be more efficient, you may seek to perform a job as quickly as possible, so that you are being productive, not because you are looking for a short cut.
If the answer to any question was always a Google search away, you might get frustrated when your questions go unanswered and are told to figure it out.
These examples begin to explain why Baby Boomers and Millennials value different things. However, there are always going to be outliers. I study generational-related values, because they frame how we show up and what we expect when we come to work.
In my recent study of 1,400 Baby Boomer, Gen X, Gen Y, and Gen Z women, I examined strategies for communicating. I was particularly interested in interpersonal communications — the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages. It turns about that the most essential characteristics by generation were active listening (paying attention to others), collaboration (teamwork), and empathy (showing understanding for others).
Baby Boomers believe they are best at "paying attention to others."
Given our hectic schedules at work, you may be tempted to multitask while speaking or try to get by gleaning the gist of a conversation in a conference call while working on a report at the same time. But this isn't deeply effective. Active listening is crucial because being highly engaged in a conversation helps everyone involved have clarity and alignment on the exchange. It also helps build rapport and trust between participants.
Some practical ways to demonstrate active listening include:
- Asking specific questions or paraphrasing what you've heard
- Using non-verbal cues such as making eye contact and not looking at your device
- Maintain body language that shows you are interested and the speaker has your full attention
Gen X believes they are best at "working with others."
Lots of us have heard the expression, "There's no 'I' in a team." Teams that collaborate well have a better chance for sustained and repeatable success.
Effective ways to demonstrate collaboration are:
- Establishing clear goals and expectations for the team
- Being accountable for the team and yourself
- Providing and being open to feedback
Both Millennials and Gen Z believe they are most effective at "showing understanding for others."
The workplace is more diverse than ever before. Some organizations may have a Baby Boomer, a Gen Xer, Millennial, and a Gen Zer, all working alongside each other. By showing empathy, we can demonstrate that we appreciate and respect each other's perspectives and are open to understanding how they feel about a situation, idea, or concept.
Effective ways to demonstrate empathy are:
- Listening without judging or forming an opinion
- Being slow to criticize
- Acknowledging the other person's feelings as valid for them
So, instead of dismissing a generation with a hashtag, try to open a dialogue. For example, next time you are working with a Baby Boomers demonstrate that you are actively listening to what they are saying. Try sending a summary email about your deliverables on an assignment to Gen Xers to highlight your collaborative skills. And take time to let Millennials and Gen Z know that you appreciate and understand their point of view.
If you'd like to hear more on this subject, you can listen to my recent Ted Talk here:
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If it weren't for the empowering women who stepped up and brought fitness back into my life, I wouldn't be standing – in the door of my own business – today.
In 2010, I was a wife, a mother of three, and had filtered in and out of jobs depending on what my family needed from me. At different points in my career, I've worked in the corporate world, been a stay-at-home mom, and even started my own daycare center. Fitness has always been a part of my life, but at that point being a mom was my main priority. Then, life threw a curveball. My husband and I separated, leading to a very difficult divorce.
These were difficult times. I lost myself in the uncertainty of my future and the stress that comes with a divorce and found myself battling anorexia. Over a matter of months, I lost 40 lbs. and felt surrounded by darkness. I was no longer participating in my health and all efforts to stay active came to a halt. I didn't want to leave my home, I didn't' want to talk to people, and I really did not want to see men. Seeing my struggles, first my sister and then a friend, approached me and invited me to visit the gym.
After months of avoiding it, my sister started taking me to the gym right before closing when it wasn't too busy. We started slow, on the elliptical or the treadmill. This routine got me out of the house and slowly we worked to regain my strength and my self-esteem. When my sister moved away, my good friend and personal trainer started working out with me one-on-one early in the morning, taking time out of her busy schedule to keep me on track toward living a healthy life once again. Even when I didn't want to leave the house, she would encourage me to push myself and I knew I didn't want to let her down. She helped me every step of the way. My sister and my friend brought fitness back into my everyday routine. They saved my life.
I began to rely on fitness, as well as faith, to help me feel like myself again. My friend has since moved away, but, these two women made me feel loved, confident and strong with their empowerment and commitment to me. They made such an incredible impact on me; I knew I needed to pay it forward. I wanted to have the same impact on women in my community. I started by doing little things, like running with a woman who just had a baby to keep her inspired and let her know she's not alone. I made sure not to skip my regular runs, just in case there was a woman watching who needed the inspiration to keep going. These small steps of paying it forward helped me find purpose and belonging. This gave me a new mentality that put me on a path to the opportunity of a lifetime – opening a women's only kickboxing gym, 30 Minute Hit.
About four years ago, I was officially an empty nester. It was time to get myself out of the house too and find what I was truly passionate about, which is easier said than done. Sitting behind a desk, in a cubicle, simply didn't cut it. It was hard to go from an active and chaotic schedule to a very slow paced, uneventful work week. I felt sluggish. Even when I moved to another company where I got to plan events and travel, it was enjoyable, but not fulfilling. I wanted to be a source of comfort to those struggling, as my sister and dear friend had been to me. I wanted to impact others in a way that couldn't be done from behind a desk.
I began to rely on fitness, as well as faith, to help me feel like myself again.
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Kickboxing is empowering in itself. Add to it a high energy, female-only environment, and you have yourself a powerhouse! The 30 Minute Hit concept is franchised all over North America, acting as a source of release for women who are just trying to get through their day. I see women of all ages come into my gym, kick the heck out of a punching bag and leave with a smile on their face, often times alongside a new friend. 30 Minute Hit offers a convenient schedule for all women, from busy moms to working women, to students and senior citizens. A schedule-free model allows members to come in whenever they have a free half hour to dedicate to themselves. Offering certified training in kickboxing and a safe environment to let go, 30 Minute Hit is the place for women empowerment and personal growth.
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Fitness saved my life. If it weren't for the empowering women who stepped up and brought fitness back into my life, I wouldn't be standing – in the door of my own business – today. The perfect example of women empowering women – the foundation to invincibility.
This article was originally published September 12, 2019.