How to Use Maslow's "Hierarchy of Needs" For Staff Burnout

3min read

The healthcare industry tends to have stressful jobs. For this reason, the employees in medical billing companies tend to suffer burnout. A condition of emotional, mental and physical exhaustion. This can prove to be a problematic situation for the organization. In case the patients are not in sound health and mind, the parents cannot be treated effectively. This would result in adverse effects on both the company revenue and reputation. Therefore, it is an essential problem for the hospital to work through.

There are various techniques present that can be applied by medical billing companies to treat these issues. Amongst these approaches is animal therapy and renewal rooms. However, a company does not necessarily have to apply such techniques. They can consider easier ways that revolve around the basic needs of their employees.

Most of us are well aware of Maslow's "Hierarchy of needs". Certain studies have labeled its use as a way to fight burnout. Abraham Maslow divided the needs of workers into several levels. Represented with the help of a pyramid, there is a certain sequence to be followed. The needs at the bottom level should be fulfilled before the company considers the higher levels. This method can be applied to physician or nurse burnout through the use of its five levels.

Physiological Needs

This considers the mental and physical health of the employees. If the physicians and staff suffer from depression, their job stress will amplify it. A patient in pain or dying can trigger further emotional turmoil, pushing them towards burnout. Considering the hectic schedule in medical billing companies, it is not a surprise that the staff does not have enough time. They are unable to have a healthy and balanced diet. Such issues can further deteriorate their condition. Therefore, it is important to offer them with on-site resources. These can help the staff to have easy access to their various needs. Including freshwater, healthy food and a comfortable place for rest and relaxation.

Security Needs

It is vital for the staff to feel secure in an environment where they are working. The absence of such security can cause further stress to the employees. Along with such security, employees also expect job security. This is because an employee would be more relaxed while working if they are sure that their job is safe. In order to cater to such needs, the medical billing company must ensure that employees are properly trained. This training is in regard to de-escalating violent situations that may occur with patients. Moreover, it will also enable them to move and support patients safely without causing any injury to themselves. The company can also focus on hiring additional security and staff members that ensure a safe environment. This would help them to feel more relaxed and thus, perform their job with higher efficiency.

Social Needs

Respect is necessary for employees to perform effectively. This is applicable to physicians and nurses as well since they wish to feel respected for their daily struggles. They wish to have this respect from both higher-ups and patients as well as from their colleagues. A common occurrence is nurses feeling disrespected by doctors or female doctors receiving poor treatment. To tackle these needs, the organization must take steps that create a more respectful environment. They should also address any technological issues that are taking place as soon as possible. To achieve such an environment, a company can introduce policies that ban any kind of bullying from taking place. It will also be helpful if the consequences of such issues are discussed. That'll instill the importance of respect within the company and keep any social issues from occurring.


Physicians and nurses may feel unappreciated for the work they undertake. This typically leads to frustration, sadness, and demotivation. They would not be able to enjoy their achievements through joy and celebration. Employees also tend to feel unappreciated when their salary is less than the work they have to carry out. Without any proper acknowledgment of their efforts, the staff would be unwilling to perform their best. They might focus on simply achieving the bare minimum out of disinterest. Appreciation also brings into account socialization. Interactions with peers can positively affect the moods of employees. A salary raise is not the only way to appreciate someone for their hard work. It can also be achieved through public appreciation. In order to improve the peer connection, the company can create spaces in the hospital. The staff can easily relax here and interact with each other.


The fulfillment of all previous needs can result in a combined goal for the staff. This objective can revolve around the patients which is advantageous for the company. In order to keep its performance high, the company can encourage more interactive time. With more face-to-face time, the day-to-day practice will improve resulting in a better revenue cycle. A more supportive environment can also lead to skill expansion and eventually better treatment for patients.

By addressing these important needs, a medical billing company can minimize the possibility of burnout. Their staff will be less likely to suffer any mental, emotional and physical turmoil with such implementation.

3 Min Read

Tempted To Dial Your Ex: 5 Ways To Know Whether Or Not You Should Contact An Old Flame

Thinking of ringing up your ex during these uncertain times? Maybe you want an excuse to contact your ex, or maybe you genuinely feel the need to connect with someone on an emotional level. As a matchmaker and relationship expert, I was surprised at the start of the coronavirus quarantine when friends were telling me that they were contacting their exes! But as social distancing has grown to be more than a short-term situation, we must avoid seeking short-term solutions—and resist the urge to dial an ex.

It stands to reason that you would contact an ex for support. After all, who knows you and your fears better than an ex? This all translates into someone who you think can provide comfort and support. As a matchmaker, I already know that people can spark and ignite relationships virtually that can lead to offline love, but lonely singles didn't necessarily believe this or understand this initially, which drives them straight back to a familiar ex. You only need to tune into Love Is Blind to test this theory or look to Dina Lohan and her virtual boyfriend.

At the start of lockdown, singles were already feeling lonely. There were studies that said as much as 3 out of 4 people were lonely, and that was before lockdown. Singles were worried that dating someone was going to be off limits for a very long time. Now when you factor in a widespread pandemic and the psychological impact that hits when you have to be in isolation and can't see anyone but your takeout delivery person, we end up understanding this urge to contact an ex.

So, what should you do if you are tempted to ring up an old flame? How do you know if it's the wrong thing or the right thing to do in a time like this? Check out a few of my points before deciding on picking up that phone to text, much less call an ex.

Before You Dial The Ex...

First, you need to phone a friend! It's the person that got you through this breakup to begin with. Let them remind you of the good, the bad and the ugly before taking this first step and risk getting sucked back in.

What was the reason for your breakup? As I mentioned before, you could get sucked back in… but that might not be a bad thing. It depends; when you phoned that friend to remind you, did she remind you of good or bad things during the breakup? It's possible that you both just had to take jobs in different cities, and the breakup wasn't due to a problem in the relationship. Have these problems resolved if there were issues?

You want to come from a good place of reflection and not let bad habits make the choice for you.

Depending on the reason for the breakup, set your boundaries for how much contact beforehand. If there was abuse or toxic behaviors in the relationship, don't even go there. You can't afford to repeat this relationship again.

If you know you shouldn't be contacting this ex but feel lonely, set up a support system ahead of time. Set up activities or things to fall back on to resist the urge. Maybe you phone a different friend, join a virtual happy hour for singles, or binge watch Netflix. Anything else is acceptable, but don't phone that ex.

Write down your reasons for wanting to contact the ex. Ask yourself if this is worth the pain. Are you flea-bagging again, or is there a friendship to be had, which will provide you with genuine comfort? If it's the latter, it's okay to go there. If it's an excuse to go back together and make contact, don't.

Decide how far you are willing to take the relationship this time, without it being a rinse and repeat. If you broke up for reasons beyond your control, it's okay. If your ex was a serial cheater, phone a friend instead.

If there was abuse or toxic behaviors in the relationship, don't even go there. You can't afford to repeat this relationship again.

As life returns to a more normal state and you adjust to the new normal, we will slowly begin to notice more balance in our lives. You want to come from a good place of reflection and not let bad habits make the choice for you. Some do's and don'ts for this time would be:

  • Do: exercise ⁠— taking care of you is important during this time. It's self-care and maintaining a healthy lifestyle.
  • Do: shower, brush your teeth, and get out of your sweats.
  • Don't: be a couch potato.
  • Don't: drink or eat excessively during this time. Again, remember to maintain a healthy lifestyle.
  • Do: think positive thoughts everyday and write down the 3 things you are grateful for. Look at the impact of John Krasinksi's SGN. It's uplifting and when you feel good, you won't want to slide backwards.
  • Don't: contact a toxic ex. It's a backward move in a moment of uncertainty that could have a long term impact. Why continue flea bagging yourself?