How to Use Maslow's "Hierarchy of Needs" For Staff Burnout

3min read

The healthcare industry tends to have stressful jobs. For this reason, the employees in medical billing companies tend to suffer burnout. A condition of emotional, mental and physical exhaustion. This can prove to be a problematic situation for the organization. In case the patients are not in sound health and mind, the parents cannot be treated effectively. This would result in adverse effects on both the company revenue and reputation. Therefore, it is an essential problem for the hospital to work through.

There are various techniques present that can be applied by medical billing companies to treat these issues. Amongst these approaches is animal therapy and renewal rooms. However, a company does not necessarily have to apply such techniques. They can consider easier ways that revolve around the basic needs of their employees.

Most of us are well aware of Maslow's "Hierarchy of needs". Certain studies have labeled its use as a way to fight burnout. Abraham Maslow divided the needs of workers into several levels. Represented with the help of a pyramid, there is a certain sequence to be followed. The needs at the bottom level should be fulfilled before the company considers the higher levels. This method can be applied to physician or nurse burnout through the use of its five levels.

Physiological Needs

This considers the mental and physical health of the employees. If the physicians and staff suffer from depression, their job stress will amplify it. A patient in pain or dying can trigger further emotional turmoil, pushing them towards burnout. Considering the hectic schedule in medical billing companies, it is not a surprise that the staff does not have enough time. They are unable to have a healthy and balanced diet. Such issues can further deteriorate their condition. Therefore, it is important to offer them with on-site resources. These can help the staff to have easy access to their various needs. Including freshwater, healthy food and a comfortable place for rest and relaxation.

Security Needs

It is vital for the staff to feel secure in an environment where they are working. The absence of such security can cause further stress to the employees. Along with such security, employees also expect job security. This is because an employee would be more relaxed while working if they are sure that their job is safe. In order to cater to such needs, the medical billing company must ensure that employees are properly trained. This training is in regard to de-escalating violent situations that may occur with patients. Moreover, it will also enable them to move and support patients safely without causing any injury to themselves. The company can also focus on hiring additional security and staff members that ensure a safe environment. This would help them to feel more relaxed and thus, perform their job with higher efficiency.

Social Needs

Respect is necessary for employees to perform effectively. This is applicable to physicians and nurses as well since they wish to feel respected for their daily struggles. They wish to have this respect from both higher-ups and patients as well as from their colleagues. A common occurrence is nurses feeling disrespected by doctors or female doctors receiving poor treatment. To tackle these needs, the organization must take steps that create a more respectful environment. They should also address any technological issues that are taking place as soon as possible. To achieve such an environment, a company can introduce policies that ban any kind of bullying from taking place. It will also be helpful if the consequences of such issues are discussed. That'll instill the importance of respect within the company and keep any social issues from occurring.


Physicians and nurses may feel unappreciated for the work they undertake. This typically leads to frustration, sadness, and demotivation. They would not be able to enjoy their achievements through joy and celebration. Employees also tend to feel unappreciated when their salary is less than the work they have to carry out. Without any proper acknowledgment of their efforts, the staff would be unwilling to perform their best. They might focus on simply achieving the bare minimum out of disinterest. Appreciation also brings into account socialization. Interactions with peers can positively affect the moods of employees. A salary raise is not the only way to appreciate someone for their hard work. It can also be achieved through public appreciation. In order to improve the peer connection, the company can create spaces in the hospital. The staff can easily relax here and interact with each other.


The fulfillment of all previous needs can result in a combined goal for the staff. This objective can revolve around the patients which is advantageous for the company. In order to keep its performance high, the company can encourage more interactive time. With more face-to-face time, the day-to-day practice will improve resulting in a better revenue cycle. A more supportive environment can also lead to skill expansion and eventually better treatment for patients.

By addressing these important needs, a medical billing company can minimize the possibility of burnout. Their staff will be less likely to suffer any mental, emotional and physical turmoil with such implementation.

3 min read

Help! My Friend Is a No Show

Email armchairpsychologist@swaaymedia.com to get the advice you need!

Help! My Friend Is a No Show

Dear Armchair Psychologist,

I have a friend who doesn't reply to my messages about meeting for dinner, etc. Although, last week I ran into her at a local restaurant of mine, it has always been awkward to be friends with her. Should I continue our friendship or discontinue it? We've been friends for a total four years and nothing has changed. I don't feel as comfortable with her as my other close friends, and I don't think I'll ever be able to reach that comfort zone in pure friendship.


Dear Sadsies,

I am sorry to hear you've been neglected by your friend. You may already have the answer to your question, since you're evaluating the non-existing bond between yourself and your friend. However, I'll gladly affirm to you that a friendship that isn't reciprocated is not a good friendship.

I have had a similar situation with a friend whom I'd grown up with but who was also consistently a very negative person, a true Debby Downer. One day, I just had enough of her criticism and vitriol. I stopped making excuses for her and dumped her. It was a great decision and I haven't looked back. With that in mind, it could be possible that something has changed in your friend's life, but it's insignificant if she isn't responding to you. It's time to dump her and spend your energy where it's appreciated. Don't dwell on this friend. History is not enough to create a lasting bond, it only means just that—you and your friend have history—so let her be history!

- The Armchair Psychologist

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