Career 28 September 2018
Hailing from Mexico City, Ariadna Madrid is just the ambitious champion of sustainability that this planet needs to survive. She currently resides in Brooklyn and works at Publicis’ midtown office, with the bustling theatre district buzzing right outside her door. Publicis is one of the largest advertising and PR companies in the world, and Madrid is a producer/creator for the Hispanic Division. “For a long time I’d been working at film festivals, supporting the vision of film directors, and then I was working as a producer at production companies,” she says. “I landed an interview in this agency back in Mexico City, I didn’t know anything about it, and I said to them, ‘It just sounds so good,’ because they were a huge company. I said, ‘That’s not real,’” she admits with a laugh. “‘Just give me a contract, if it’s real, then I’ll sign it.’ It was real, and now here I am, almost seven years later.” Compared to Mexico City, NYC is minuscule, Madrid feeling that anything is possible here— especially with her passion and tenacity.
In the first few minutes of talking to Madrid, she mentioned a TED Talk by an American scientist, Jared Diamond, that opened her eyes to the severity of our planet’s declining condition. “[He] talks about evolution and the signs for a society to collapse,” she explains. “There are a couple of symptoms, one has to do with how fast we are blowing our resources...the other recent trigger for extinction is our friendly and unfriendly relations with our neighbors, so if you think about the homeless people, the immigration crisis... Those are signs that we’re really heading in a bad direction. There’s a conflict of interest between the decision makers and the rest of the community when they’re isolated from the consequences of their actions. That’s when the problem gets worse.” Madrid recognized this “conflict of interest” in numerous brands she’s worked with, igniting her desire to dispel this growing conflict.
“There is hope, and the hope is that there are around 120 million environmentally-conscious consumers, meaning that we’re entering the early mainstream that is going to switch into mainstream. That’s going to change everything. It’s going to move the nation and the planet.”
Years went by, and Madrid felt she had hit a career wall, yearning for more and to chase after her larger dreams regarding the environment. A dream that had expanded when she watched Diamond’s talk. “I was ready to make my next move,” she explains, “I felt like I’d learned what I needed to learn, so I decided to follow my heart and do something with sustainability and protecting the planet. I felt that that was not happening within the company, so I found the right time, and I told my boss that I wanted to leave... I was giving him my two weeks notice, and he asked me not to do it and to come back with a proposal for my dream job. I thought that was extraordinary that he asked me to do that.”
“Something is going to happen. I want to prevent that from happening. Or if it happens I want to be ready for it and I want the people around me to be ready for it"
Madrid submitted a preliminary proposal for an environmentally-conscious internal department of Publicis and ended up receiving the most votes, emphasizing its efficacy and its importance to not just Madrid, but to several of her peers.
The next step was to make a video expressing her project’s mission—only a handful of winners would be chosen out of a whopping 3,500. “I didn’t know what was going to happen; I was ready to make a move, you know,” she says. “I was like, ‘if I don’t win, I’m going to continue to try to learn more about sustainability and try to help in other ways.’ I was lucky and, I won; as a result, I was able to go to Paris and receive this trophy in front of the CEO there, and the daughter of the founder and my parents... It was about the opportunity because they would give us 15 minutes with the CEO and his board to pitch our idea, and then they would invest in it if they thought it was worthwhile.” With a sabbatical to research and the funds to travel, Madrid left her apartment and set off to connect with owners of sustainable companies worldwide.
“So whatever you put out there in the world has to be healthy and positive. Always understand that we are in the presence of being better. Once you know yourself, speak your truth"
“I found that one of the common denominators out there is waste. It’s very much a cultural issue because when we throw something away it disappears, but actually that ‘away’ is a landfill or is the ocean. I became really passionate about waste.”
Madrid’s passion was evident. After chatting, she gave a tour of her office building and happened to notice containers of food littering the countertops. She lamented the waste and hoped the food would be saved and used come the end of the workday.
Following her extensive research and collection of feedback from company leaders, Madrid was ready to meet with Publicis heads again, this time with a solid, fleshed-out proposal. “I was able to come up with a department that I designed myself,” she says. “I built a proposal and got a meeting with the new CEO last April, and in the room, there were other CEOs—all these big leaders. I had ten minutes, and what I presented to them was something very simple. It had to be simple, fun, sexy, it had to be something that everyone understands, but so they don’t feel guilty, and want to be a part of it.”
Sitting with a sweeping view of the city, bright red carpet underfoot, Madrid smiles and dives into her green proposal that she pitched to the aforementioned CEOs, consisting of three pillars: operations, talent, and business.
This pillar is about action, Madrid and those working with her needed to “walk the walk” and alter the way things run in-house before expanding their mission. It upholds a few subgoals, including reducing their carbon footprint and becoming zero-waste. “NYC has a couple of aggressive goals,” Madrid notes. “The city wants to be a zero-waste city by 2030, meaning they want to do waste-diversion. The other one is to reduce the carbon footprint by 80%. This requires reducing traffic, by switching to electric cars—these are big challenges, and I think that it would be a great assignment for the rest of the country and the rest of the world. This is the city of the world, so I want to align this first pillar of operation to those goals.”
When talking about the talent portion of her proposal, Madrid describes it as putting “skin in the game.” It involves informing Publicis’ talent about the internal changes and the company’s push for sustainability. Barriers exist, such as the glaring lack of competence when it comes to proper waste disposal. “What happens often is that people don’t know how to separate trash, so they toss everything in one plastic bag, and at the end of the day they send it to a landfill,” Madrid says. “If we inform our talent about what’s going on and we make them be part of it, they can feel that they have a fingerprint on the process, and they can get really inspired. That’s the goal of the second pillar.”
The third and final pillar is business. This pillar seeks to connect already environmentally-conscious events, such as zero-waste concerts, with environmentally-conscious clients of Publicis. Madrid wishes to influence other agencies this way, and facilitate good-for-the-earth events around the city. “It’s not about being competitive,” she says. “It’s about cooperation.” Teamwork is needed to spark the fire of change to have a positive impact.
“My dream is that one day we see Times Square lit up not only by clean energy but by clean ideas.”
Madrid’s loyalty to Mother Nature is inspiring and stems from more than just the TED Talk of which she speaks so highly of; it’s an innate instinct to protect her home. Madrid is cognizant of the urgency as our world is at risk. “I do feel that every year when something happens—like the fires and hurricanes and earthquakes—all of that is a warning sign, and is not a joke,” she says. “Something is going to happen. I want to prevent that from happening. Or if it happens, I want to be ready for it, and I want the people around me to be ready for it.” The next several years will be busy ones for Madrid, but her hours of dedication towards a cleaner future will benefit us all.
“This is my home, and my client is nature...I do whatever she asks me to do, and then once I feel like I’ve done something, then I can start doing other things, I want to shoot a film, I want to create sustainable communities in Mexico, but first I must take care of this, because I can and have been able to open the doors for myself by speaking my truth. It all started because I wanted to quit.”
As a businesswoman with no bounds to her perseverance and to the tireless effort she expends to inspire great change, Madrid is full of advice for go-getters like herself. “Sustainability, abundance, happiness... Everything starts in your head,” she says. “So whatever you put out there in the world has to be healthy and positive. Always understand that we are in the presence of being better. Once you know yourself, speak your truth. I’ve had this track record of following my dreams and making them come true, that’s why I’ve lived in so many countries, but I’d never tested the limits as I did now, where I’m like; ‘I know that I’m quitting a big job, it’s NYC, I don’t know what’s going to happen after that, but I don’t feel happy, and I know myself, and I’m not going to go through it. That was a big lesson. I’m still an immigrant, I’m a woman, Mexican, so it’s kind of against the odds, but I work for nature, and nature tells me I can do it. She gives me beautiful sunsets and beautiful lakes, birds, flowers, and I’ll do anything to protect her.”
Not too many years ago, my advice to political candidates would have been pretty simple: "Don't do or say anything stupid." But the last few elections have rendered that advice outdated.
When Barack Obama referred to his grandmother as a "typical white woman" during the 2008 campaign, for example, many people thought it would cost him the election -- and once upon a time, it probably would have. But his supporters were focused on the values and positions he professed, and they weren't going to let one unwise comment distract them. Candidate Obama didn't even get much pushback for saying, "We're five days away from fundamentally transforming the United States of America." That statement should have given even his most ardent supporters pause, but it didn't. It was in line with everything Obama had previously said, and it was what his supporters wanted to hear.
2016: What rules?
Fast forward to 2016, and Donald Trump didn't just ignore traditional norms, he almost seemed to relish violating them. Who would have ever dreamed we'd elect a man who talked openly about grabbing women by the **** and who was constantly blasting out crazy-sounding Tweets? But Trump did get elected. Why? Some people believe it was because Americans finally felt like they had permission to show their bigotry. Others think Obama had pushed things so far to the left that right-wing voters were more interested in dragging public policy back toward the middle than in what Trump was Tweeting.
Another theory is that Trump's lewd, crude, and socially unacceptable behavior was deliberately designed to make Democrats feel comfortable campaigning on policies that were far further to the left than they ever would have attempted before. Why? Because they were sure America would never elect someone who acted like Trump. If that theory is right, and Democrats took the bait, Trump's "digital policies" served him well.
And although Trump's brash style drew the most handlines, he wasn't the only one who seemed to have forgotten the, "Don't do or say anything stupid," rule. Hillary Clinton also made news when she made a "basket of deplorables" comment at a private fundraiser, but it leaked out, and it dogged her for the rest of the election cycle.
And that's where we need to start our discussion. Now that all the old rules about candidate behavior have been blown away, do presidential candidates even need digital policies?
Yes, they do. More than ever, in my opinion. Let me tell you why.
Digital policies for 2020 and beyond
While the 2016 election tossed traditional rules about political campaigns to the trash heap, that doesn't mean you can do anything you want. Even if it's just for the sake of consistency, candidates need digital policies for their own campaigns, regardless of what anybody else is doing. Here are some important things to consider.
Align your digital policies with your campaign strategy
Aside from all the accompanying bells and whistles, why do you want to be president? What ideological beliefs are driving you? If you were to become president, what would you want your legacy to be? Once you've answered those questions honestly, you can develop your campaign strategy. Only then can you develop digital policies that are in alignment with the overall purpose -- the "Why?" -- of your campaign:
- If part of your campaign strategy, for example, is to position yourself as someone who's above the fray of the nastiness of modern politics, then one of your digital policies should be that your campaign will never post or share anything that attacks another candidate on a personal level. Attacks will be targeted only at the policy level.
- While it's not something I would recommend, if your campaign strategy is to depict the other side as "deplorables," then one of your digital policies should be to post and share every post, meme, image, etc. that supports your claim.
- If a central piece of your platform is that detaining would-be refugees at the border is inhumane, then your digital policies should state that you will never say, post, or share anything that contradicts that belief, even if Trump plans to relocate some of them to your own city. Complaining that such a move would put too big a strain on local resources -- even if true -- would be making an argument for the other side. Don't do it.
- Don't be too quick to share posts or Tweets from supporters. If it's a text post, read all of it to make sure there's not something in there that would reflect negatively on you. And examine images closely to make sure there's not a small detail that someone may notice.
- Decide what your campaign's voice and tone will be. When you send out emails asking for donations, will you address the recipient as "friend" and stress the urgency of donating so you can continue to fight for them? Or will you personalize each email and use a more low-key, collaborative approach?
Those are just a few examples. The takeaway is that your online behavior should always support your campaign strategy. While you could probably get away with posting or sharing something that seems mean or "unpresidential," posting something that contradicts who you say you are could be deadly to your campaign. Trust me on this -- if there are inconsistencies, Twitter will find them and broadcast them to the world. And you'll have to waste valuable time, resources, and public trust to explain those inconsistencies away.
Remember that the most common-sense digital policies still apply
The 2016 election didn't abolish all of the rules. Some still apply and should definitely be included in your digital policies:
- Claim every domain you can think of that a supporter might type into a search engine. Jeb Bush not claiming www.jebbush.com (the official campaign domain was www.jeb2016.com) was a rookie mistake, and he deserved to have his supporters redirected to Trump's site.
- Choose your campaign's Twitter handle wisely. It should be obvious, not clever or cutesy. In addition, consider creating accounts with possible variations of the Twitter handle you chose so that no one else can use them.
- Give the same care to selecting hashtags. When considering a hashtag, conduct a search to understand its current use -- it might not be what you think! When making up new hashtags, try to avoid anything that could be hijacked for a different purpose -- one that might end up embarrassing you.
- Make sure that anyone authorized to Tweet, post, etc., on your behalf has a copy of your digital policies and understands the reasons behind them. (People are more likely to follow a rule if they understand why it's important.)
- Decide what you'll do if you make an online faux pas that starts a firestorm. What's your emergency plan?
- Consider sending an email to supporters who sign up on your website, thanking them for their support and suggesting ways (based on digital policies) they can help your messaging efforts. If you let them know how they can best help you, most should be happy to comply. It's a small ask that could prevent you from having to publicly disavow an ardent supporter.
- Make sure you're compliant with all applicable regulations: campaign finance, accessibility, privacy, etc. Adopt a double opt-in policy, so that users who sign up for your newsletter or email list through your website have to confirm by clicking on a link in an email. (And make sure your email template provides an easy way for people to unsubscribe.)
- Few people thought 2016 would end the way it did. And there's no way to predict quite yet what forces will shape the 2020 election. Careful tracking of your messaging (likes, shares, comments, etc.) will tell you if you're on track or if public opinion has shifted yet again. If so, your messaging needs to shift with it. Ideally, one person should be responsible for monitoring reaction to the campaign's messaging and for raising a red flag if reactions aren't what was expected.
Thankfully, the world hasn't completely lost its marbles
Whatever the outcome of the election may be, candidates now face a situation where long-standing rules of behavior no longer apply. You now have to make your own rules -- your own digital policies. You can't make assumptions about what the voting public will or won't accept. You can't assume that "They'll never vote for someone who acts like that"; neither can you assume, "Oh, I can get away with that, too." So do it right from the beginning. Because in this election, I predict that sound digital policies combined with authenticity will be your best friend.