How Can a Brand Build a Loyal Customer Base?


For every single sector of the market, no matter how niche or broad, there are dozens of competitors. So, especially for newer businesses, it can be difficult to build a base of loyal customers. The trick to increasing customer loyalty is to understand your target market and find out what would make them choose you over your similar competitors. But having a strong product offering just isn't enough. Businesses actively need to be finding ways to build relationships with customers so that they remain loyal, become positive spokespeople for the brand, and are ready to hear about the future of the company.

Targeting New Customers

Before you have any customers to become loyal, you need to go out and get them. Rewards for new customers are a quick win for businesses to attract new customers for an initial point in time to generate some quick sales. These customers might not be convinced to remain once their new customer offer expires, but by then they'll reach out to another crop of new customers, keeping the cycle alive.

Phone contracts and TV/internet packages are famous for reaching out to new customers with deals that their current customers baulk at. UK TV providers Sky and Virgin both have strong competing offers for new customers who are looking to sign up to the TV packages. Gyms are also famous for appealing to those who aren't members. All three are difficult to get out of once the cooling off period is over, so keep customers due to the hassle it would take for them to transfer.

Rewarding Long-term Customers

Long-term customer rewards are also important. While new customer offers work to entice people to use the brand initially, keeping their engagement throughout is also critical in creating a long-lasting relationship. By rewarding customers who have stayed with the brand loyally over a period of time, the relationship can further be forged.

Long-term customer rewards are also important. While new customer offers work to entice people to use the brand initially, keeping their engagement throughout is also critical in creating a long-lasting relationship. By rewarding customers who have stayed with the brand loyally over a period of time, the relationship can further be forged.

Slotsjudge rewards, for example, include a points system that benefits gamers not for playing the games, but for being active in the gaming community. Points can be won for publishing blog posts, answering queries, registering accounts and referring friends. The loyalty comes not in the way of the points, but in the building up of a real community atmosphere, which will create a more conducive environment.

Rewarding Big Spenders

Supermarkets use loyalty cards that give points for purchases, which can be redeemed later for treats, or money-off shopping. The more you spend there, the more points you get and potential for rewards. But, occasionally, they also give vouchers for a specified amount off the next shop. They understand that the target market wants bargains, and offering just 15% off the next shopping bill would be enough to increase repeated custom. The supermarket, in the mind of the customer, will have the reputation for being customer-friendly and good value, as well as trying to help out their customer base. People would be more likely to go to a supermarket they have a loyalty card for than one they don't.

Developing Brand Ambassadors

Another trick to increasing customer loyalty is by creating ambassadors for the brand of your customers. One way to do this is through discounts for referring friends.

Not only will the current customer become a beacon for your brand and signal the benefits of your brand and products through word of mouth marketing, which has a high conversion rate.

But they will also encourage their friends, who may then do the same. By feeling like part of the club by gaining benefits for themselves, they will be more likely to speak and act favourably to the business.

Rewarding Impulse Purchasers

The technology used to shop online is beneficial for companies to find which of their customers are more inclined to buy what they have had in their baskets or what they have been looking at. So sending emails with those products could result in sales. Basket abandonment is also something brands take into account in order to ensure customers are loyal, by occasionally offering incentives to make immediate purchases to those people who have placed something in their e-shop basket but not bought it. This creates a connection between the brand and the customer as the customer perceives the brand to be giving them something extra. But, it is all factored into sales targets and profit margins.

Consistent Communication

Building customer loyalty is difficult, and even though there are a number of tricks available in your arsenal to do it, many are reluctant to appear to be shaving so much money off their products all the time. There's a fine line between happily appeasing customers and ensuring your business doesn't look like there's always a sale on and that you are making a decent enough profit.

Finding the customer loyalty programmes that work to ensure you succeed in business and keep customers happy is the key to any successful business.
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How This CEO Is Using Your Period To Prevent Chronic Diseases

With so many groundbreaking medical advances being revealed to the world every single day, you would imagine there would be some advancement on the plethora of many female-prevalent diseases (think female cancers, Alzheimer's, depression, heart conditions etc.) that women are fighting every single day.

For Anna Villarreal and her team, there frankly wasn't enough being done. In turn, she developed a method that diagnoses these diseases earlier than traditional methods, using a pretty untraditional method in itself: through your menstrual blood.

Getting from point A to point B wasn't so easy though. Villarreal was battling a disease herself and through that experience. “I wondered if there was a way to test menstrual blood for female specific diseases," she says. "Perhaps my situation could have been prevented or at least better managed. This led me to begin researching menstrual blood as a diagnostic source. For reasons the scientific and medical community do not fully understand, certain diseases impact women differently than men. The research shows that clinical trials have a disproportionate focus on male research subjects despite clear evidence that many diseases impact more women than men."

There's also no denying that gap in women's healthcare in clinical research involving female subjects - which is exactly what inspired Villarreal to launch her company, LifeStory Health. She says that, “with my personal experience everything was brought full circle."

“There is a challenge and a need in the medical community for more sex-specific research. I believe the omission of females as research subjects is putting women's health at risk and we need to fuel a conversation that will improve women's healthcare.,"

-Anna Villarreal

Her brand new biotech company is committed to changing the women's healthcare market through technology, innovation and vocalization and through extensive research and testing. She is working to develop the first ever, non-invasive, menstrual blood diagnostic and has partnered with a top Boston-area University on research and has won awards from The International Society for Pharmaceutical Engineering and Northeastern University's RISE.

How does it work exactly? Proteins are discovered in menstrual blood that can quickly and easily detect, manage and track diseases in women, resulting in diseases that can be earlier detected, treated and even prevented in the first place. The menstrual blood is easy to collect and since it's a relatively unexplored diagnostic it's honestly a really revolutionary concept, too.

So far, the reactions of this innovative research has been nothing but excitement. “The reactions have been incredibly positive." she shares with SWAAY. “Currently, menstrual blood is discarded as bio waste, but it could carry the potential for new breakthroughs in diagnosis. When I educate women on the lack of female subjects used in research and clinical trials, they are surprised and very excited at the prospect that LifeStory Health may provide a solution and the key to early detection."

To give a doctor's input, and a little bit more of an explanation as to why this really works, Dr. Pat Salber, MD, and Founder of The Doctor Weighs In comments: “researchers have been studying stem cells derived from menstrual blood for more than a decade. Stem cells are cells that have the capability of differentiating into different types of tissues. There are two major types of stem cells, embryonic and adult. Adult stem cells have a more limited differentiation potential, but avoid the ethical issues that have surrounded research with embryonic stem cells. Stem cells from menstrual blood are adult stem cells."

These stem cells are so important when it comes to new findings. “Stem cells serve as the backbone of research in the field of regenerative medicine – the focus which is to grow tissues, such as skin, to repair burn and other types of serious skin wounds.

A certain type of stem cell, known as mesenchymal stem cells (MenSCs) derived from menstrual blood has been found to both grow well in the lab and have the capability to differentiate in various cell types, including skin. In addition to being used to grow tissues, their properties can be studied that will elucidate many different aspects of cell function," Dr. Salber explains.

To show the outpour of support for her efforts and this major girl power research, Villarreal remarks, “women are volunteering their samples happily report the arrival of their periods by giving samples to our lab announcing “de-identified sample number XXX arrived today!" It's a far cry from the stereotype of when “it's that time of the month."

How are these collections being done? “Although it might sound odd to collect menstrual blood, plastic cups have been developed to use in the collection process. This is similar to menstrual products, called menstrual cups, that have been on the market for many years," Dr. Salber says.

Equally shocking and innovative, this might be something that becomes more common practice in the future. And according to Dr. Salber, women may be able to not only use the menstrual blood for early detection, but be able to store the stem cells from it to help treat future diseases. “Companies are working to commercialize the use of menstrual blood stem cells. One company, for example, is offering a patented service to store menstrual blood stem cells for use in tissue generation if the need arises."