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Dermalogica Founder Shares The Story Behind Her Skincare Empire

6 Min Read
Business

It was blood, sweat, tears and plenty of “cheekiness," as she says, that propelled Dermalogica founder, Jane Wurwand, to create a multi-million dollar skincare business available in more than 100 countries around the world.

The brand, which is now something of a modern icon in the beauty industry, may have had humble beginnings, but it's emerged as a powerhouse player, having set the tone for a new type of product in a time when luxuriously positioned European skin care was king.

"There's clearly a population that can afford and wants these treatments, but no salons are providing it."

“My story really starts with being an immigrant," said Wurwand, who came to the US from South Africa in 1983 with her boyfriend Raymond Wurwand, who is now her husband and Dermalogica's co-founder.

Photo of Jane and Raymond at ribbon cutting ceremony. Jane and Raymond at ribbon cutting ceremony

Always drawn to the salon industry, Wurwand describes it as a rich space for women looking to go into business for themselves.

An experienced United Kingdom-trained skin therapist new to the American “esthetician" industry, Wurwand soon discovered that skin and body therapy education was practically non-existent in the United States. Although her training had been rigorous and strategic, she noticed that U.S. students were entering the industry licensed yet under-trained. Whereas European students had three years of full time training, undergraduate education in the US consisted of only a few months without a proper mentoring program.

Black and white image of first Dermalogica building. First Dermalogica Building

“My lightbulb moment was when I realized there is a lack of training in an industry that I know really well," says Wurwand, who became focused on finding a way to bring skin services to the masses by educating the skin therapists. “There's clearly a population that can afford and wants these treatments, but no salons are providing it."

In order to fill the white space she saw, she and Raymond, who was a sales representative for a Japanese skincare equipment company, rented a small one-room space in Marina del Rey, California. The space was chosen, according to Wurwand, because it was affordable and near her apartment.

To get the word out about her new education facility Wurwand contacted California's Board of Cosmetology and got a list of about 2,000 women who lived within a 50 mile radius. She sent each a post card introducing the class and had immediate interest from about 70 women.

“It took off very fast and we realized we had tapped into something no one else was paying attention to," she says. “People wanted to learn more, so I brought lecturers from Europe to teach subjects like lymphatic drainage, reflexology and aromatherapy."

Before long Wurwand's education facility, dubbed the International Dermal Institute, developed quite a reputation. Classes included everything from performing painless extractions and understanding galvanic currents to writing a business plan, developing a seamless booking system, and executing PR campaigns.

“We took aestheticians who were licensed with poor training and taught them how to be successful in a business," says Wurwand. “We wanted these women to learn a skill set that makes them marketable. You can have talent but without a business education, you have an expensive hobby."

“This is an industry that is an economic powerhouse for women and I wanted to have time to talk about that and use it as a blueprint. We tell women how we built the brand and how women can have a significant success, that's been my focus for last few years."

Before long, IDI became the largest advanced training program in the world," says Wurwand, adding that they now have 34 locations across the US, Canada, the UK, Ireland, Australia and Germany. In business for 33 years, IDI currently trains 100,000 skin therapists per year. “We trained the industry," she says.

The Brand

Rewinding back to the the days when Wurwand was riding the wave of her education business, and another lightning bolt moment hit Wurwand. “I realized there was no American product," she says. “All skin care was French, Italian or German. I thought, we need to develop a product line and need to make it singularly different. Let's not follow the traditional European model."

With the desire to be as straightforward as possible and capture a modern, regional vibe, Wurwand and her husband joined their $14,000 of savings and launched the Dermalogica product line in 1986. Each of the 27 formulas in the range (there are now 96), was developed with a chemist.

“We owned every single formula," says Wurwand. “We didn't go the easy route and do private label. We didn't want to sell a product, we wanted to build a brand. We wanted it to have a West Coast American personality, and be something between a cosmetic and a pharmaceutical, which was unheard of at the time."

Photo of small Dermalogica skincare kits.

Unlike other products of the time, Dermalogica products were packaged in simple tubes and bottles (to keep them free from contamination), and Wurwand deliberately avoided jars and any iterations of pink and gold. She also paid close attention to the ingredients left out of the formulas; now commonplace product no-nos like mineral oil, lanolin, alcohol, artificial color and formaldehyde.

“It's standard now, but in 1985 when we were developing products it was unheard of because there was no mandatory ingredient list," says Wurwand. “A French competitor said 'why do you talk about what's not in? No one cares.' We said 'We will make them care.' We thought this is the future. It's a much fresher approach that's focused on new aestheticians coming into the industry, training them and supplying them with product."

Photo of Dermalogica daily superfoliant product.

In order to get the word out about her new brand, Wurwand took to the trade show circuit, demonstrating products at the end of booth she shared with Raymond's device company. “We were very cheeky, we said there is a $1,500 opening order, that they had to take whole line, and a free education comes with it," says Wurwand. “We needed $15,000 to do full product run so we were hoping to open 10 accounts. We opened 10 accounts in first 3 hours."

Dermalogica did $1 million in its first year on the market and $10 million in its third year. “The whole thing was seeded with education," says Wurwand. “We never paid for print ads in the US. We created our following by building a foundation based in education." And like her scrappy start, Wurwand says she personally promoted her line in order to get it featured in publications.

“No one told me you can't just walk into Vogue and ask to see the beauty editor, so I did," she says. “I took my bag of goodies and showed anyone who would listen and we built this groundswell understanding of people who knew what we were. We were thumbing our nose at the European brands and being deliberately productive."

Dermalogica is currently sold in over 100 countries, and is comprised of both consumer and professional products for skin therapists. The brand is sold in locations where there is a licensed skin care professional who can give insight on addressing skin problems such as hyperpigmentation, acne, aging, and sensitive skin.

The Next Step

After generating wholesale revenues over $240 million in 2014, Dermalogica was clearly a top player in the skin care industry. In 2015, a majority share was acquired by Unilever, strategically chosen by the Wurwands due to its commitment to causes they believed in.

“We didn't want to go public, but we decided it was time for an acquisition. We didn't need outside funding, we didn't need a partner. We only wanted to sell to someone we admire and respect and hope they support our legacy. We settled on Unilever because the CEO, Paul Polman, is a visionary and his commitment to sustainability and to empower 5 million women spoke to our hearts. We felt our legacy would be best served and protected with them."

"This is an industry that is an economic powerhouse for women and I wanted to have time to talk about that and use it as a blueprint."

These days, Wurwand is busy with a new project, which not surprisingly is rooted in education and supporting women.

Wurwand, who was appointed a White House Ambassador for Global Entrepreneurship in June, launched the FITE (Financial Independence Through Entrepreneurship) initiative in 2011. The organization, which worked alongside KIVA, has helped more than 75,000 women across 68 countries on the path to entrepreneurship by providing business loans.

Photo of Jane.

“It was branding in a box, so they wouldn't just be a skilled technician, but so they can make their own businesses and become entrepreneurs," she says.

She has taken her FITE initiative into its next phase with the introduction of the FITE Entrepreneur Accelerator, described as a "new model of online, purpose-driven education that fills critical business skills gaps to help small, entrepreneurial businesses grow to scale." The first phase will, not surprisingly, be focused on the salon industry; but the overall goal is "to serve as a blueprint that other sectors can adopt to help truly accelerate entrepreneurship and financial dignity."

“I'd like to think ultimately my legacy will be about great skin care around the world, but the bigger legacy will be many, many women entrepreneurs being successful," says Wurwand. "We are in desperate need of job creation on this planet, and women entrepreneurs are the game changer."

In early next year the brand will introduce content classes, mentoring opportunities and and additional resources for women participants. Wurwand's goal, same as the early days of her business, is to give women the tools to become self-employed.

"You need really practical solutions of how to promote your business," she says. “We are giving them simple smart steps that explain what you need to do to be solvent. We are talking about the nuts and bolts, and telling them 'this is how you do it."

“When someone compliments your product it's like someone praising your children."

Photo of Jane at CEW Achiever Awards CEW Achiever Awards - Cocktails - 2014 by Patricia Willis Photography

“I'm a great believer in purpose-driven vocational education," says Wurwand. “It gave me my start."

This article was originally published December 18, 2016.

How to Learn Much More From the Books You Read

It is one thing to read and another thing to understand what you are reading. Not only do you want to understand, but also remember what you've read. Otherwise, we can safely say that if we're not gaining anything from what we read, then it's a big waste of time.

Whatever you read, there are ways to do so in a more effective manner to help you understand better. Whether you are reading by choice, for an upcoming test, or work-related material, here are a few ways to help you improve your reading skills and retain that information.

Read with a Purpose

Never has there been a shortage of great books. So, someone recommended a great cookbook for you. You start going through it, but your mind is wandering. This doesn't mean the cookbook was an awful recommendation, but it does mean it doesn't suit nor fulfill your current needs or curiosity.

Maybe your purpose is more about launching a business. Maybe you're a busy mom and can't keep office hours, but there's something you can do from home to help bring in more money, so you want information about that. At that point, you won't benefit from a cookbook, but you could gain a lot of insight and find details here on how-to books about working from home. During this unprecedented year, millions have had to make the transition to work from home, and millions more are deciding to do that. Either way, it's not a transition that comes automatically or easily, but reading about it will inform you about what working from home entails.

Pre-Read

When you pre-read it primes your brain when it's time to go over the full text. We pre-read by going over the subheadings, for instance, the table of contents, and skimming through some pages. This is especially useful when you have formal types of academic books. Pre-reading is a sort of warm-up exercise for your brain. It prepares your brain for the rest of the information that will come about and allows your brain to be better able to pick the most essential pieces of information you need from your chosen text.

Highlight

Highlighting essential sentences or paragraphs is extremely helpful for retaining information. The problem, however, with highlighting is that we wind up highlighting way too much. This happens because we tend to highlight before we begin to understand. Before your pages become a neon of colored highlights, make sure that you only highlight what is essential to improve your understanding and not highlight the whole page.

Speed Read

You might think there have been no new ways to read, but even the ancient skill of reading comes up with innovative ways; enter speed reading. The standard slow process shouldn't affect your understanding, but it does kill your enthusiasm. The average adult goes through around 200 to 250 words per minute. A college student can read around 450 words, while a professor averages about 650 words per minute, to mention a few examples. The average speed reader can manage 1,500 words; quite a difference! Of course, the argument arises between quality and quantity. For avid readers, they want both quantity and quality, which leads us to the next point.

Quality Reading

Life is too short to expect to gain knowledge from just one type of genre. Some basic outcomes of reading are to expand your mind, perceive situations and events differently, expose yourself to other viewpoints, and more. If you only stick to one author and one type of material, you are missing out on a great opportunity to learn new things.

Having said that, if there's a book you are simply not enjoying, remember that life is also too short to continue reading it. Simply, close it, put it away and maybe give it another go later on, or give it away. There is no shame or guilt in not liking a book; even if it's from a favorite author. It's pretty much clear that you won't gain anything from a book that you don't even enjoy, let alone expect to learn something from it.

Summarize

If you're able to summarize what you have read, then you have understood. When you summarize, you are bringing up all the major points that enhance your understanding. You can easily do so chapter by chapter.

Take a good look at your life and what's going on in it. Accordingly, you'll choose the material that is much more suitable for your situation and circumstances. When you read a piece of information that you find beneficial, look for a way to apply it to your life. Knowledge for the sake of knowledge isn't all that beneficial. But the application of knowledge from a helpful book is what will help you and make your life more interesting and more meaningful.