#SWAAYthenarrative
BETA
Close

6 Brands Championing Diversity and Inclusion Through Company Culture

Culture

Whether you're a man, woman, black, white, asian, gay, straight, transgender, disabled, unusual - you have probably experienced varying levels of discrimination throughout your life, and more specifically, in the workplace.


Needless to say, there are some jobs, some industries out there that just aren't inclusive - whether it's their hiring standards, product development, or their advertizing, many people can find themselves alienated by certain brands because of who their target audience is and consequently who their target workforce is. It's natural in life to feel left out - to know a product isn't meant or designed for you, but to feel aggrieved nonetheless.

However, there are also those times when brands, or indeed entire industries have made egregious errors in judgement by excluding, deluding or discriminating against specific sections of the society. These companies below represent a core group that are focused on diversity and inclusion across the board and have gone out of their way to make sure nobody is left behind.

1

Target

Target's multicultural business empire and attitude is widely recognized and easily recognized in every one of its stores. Diversity Inc had Target positioned at number 22 on its top 50 most diverse firms for reasons such as its willingness to promote Latinos at a much higher level than even those in the top 10 rankings. In terms of product - Target has never shied away from stocking brands that also celebrate and highlight diversity. It's a retailer that has consistently - through advertisements, merchandising and employment, continues to prove its ability to diversify.

Their hiring pledge is one you don't see on many company websites, and consequently, one worth mentioning:

“We believe diversity and inclusivity make teams and Target better. And we'll live that belief as champions of a more inclusive society by creating a diverse and inclusive work environment, cultivating an inclusive guest experience, and fostering equality in society." - Target

2

Nike

Product development and innovation have run Nike for the past fifty years. Having branded themselves the frontrunners in new sports' produce and discoveries, with the latest addition to their lines, they are certainly surpassing expectations.

This week saw the release of test shots for their new 'Pro Hijab' for Muslim women - a contentious and hotly-anticipated product, but one that Nike drove relentlessly to get into production. Brand ambassadors for the Hijab include figure skater Zahra Lari and triathlete Manal Rostom. The product comes after an explosion of spending in the Middle-East caused a shift in marketing strategies and advertisement spending by international brands.

The wealth of the region can no longer be ignored and neither can the consumer base. The 'Pro Hijab' is the first of many products I would imagine that will target this specific area for its wealth of resources and diverse culture.

3

Starbucks

Starbucks CEO caused ructions in the wake of Trump's immigration enforcement on Muslim- majority countries, after he pledged to hire '10,000 refugees' to the dismay and furore of much of the president's supporters. The announcement that came on January 29th aims to extend a hadn't to those displaced throughout the world in Starbucks locations from all 75 countries they operate in.

The pledge, and its meaning however are not revolutionary within the company. Starbucks hiring policies are perhaps some of the most inclusive and broad in the U.S. They continue to strive to hire as many veterans as they can, while also having a stellar reputation for hiring those with disabilities.

Executives from the company were also among those last year who came out vociferously against a radical anti-LGBTQ bill in North Carolina.

4

Lush Cosmetics

Lush received a huge wave of support in recent weeks for their Valentines Day ad-campaign which featured two gay couples taking bubble baths. The normalization and ease with which the couples mesh into the ad is perhaps the reason its garnered so very much support. LGBTQ communities have been angered previously by 'token' inclusion of the LGBTQ community in ads. However, the couples featured in the Valentines campaign are not only integral to the reel but made up some of the funnest and most wholesome moments, and refute any 'tokenistic' sentiment.

Photo: Lush Cosmetics

5

Cover Girl

The iconic brand hired its first 'Coverboy' at the end of last year when James Charles, make-up artist extraordinaire headlined their lash equality campaign.

It wasn't just Charles however who caused a bit of a rouse in the campaign. A model wearing a hijab is also featured - highlighting again the need for further Muslim representation in ads like these. For too long the growing chunk of the beauty market being consumed by Muslim women and women in the middle-east as a whole has been ignored and its only in recent months that we are beginning to see western advertizing move on this front.

Photo: CNN

6

Ben & Jerry's

It's only in the last few years that social media has become a marketing force to be reckoned with, contending heavily with TV advertisements and direct marketing. Building a brand now relies on what you're tweeting, who you're retweeting, what your Instagram looks like and if your Facebook is allowed to remain idle for more than a week.

The Black Lives Matter Campaign was left very much out in the wind by brands across the board, whether it was to remain apolitical or because it was they were too lazy, very, very few brands get involved and needless to say it didn't go unnoticed.

The eponymous ice-cream giant Ben & Jerry's however refused to remain silent and tweeted about the lack of response from their fellow retailers. The politically active brand does not typically shy away from controversial social issues.

The tweet resounded heavily with a community that felt particularly aggrieved by the lack of movement from brands who are quick to get involved in other political movements - take for example the huge response from those that are currently dropping Ivanka Trump's clothing lines. Had the Black Lives Matter movement received as much attention as the #grabyourwallet campaign perhaps we'd be looking at a different political climate currently. For the most part part unfortunately it remained in the back seat in relation to other perhaps less important issues.

Our newsletter that womansplains the week
8min read
Politics

Do 2020 Presidential Candidates Still Have Rules to Play By?

Not too many years ago, my advice to political candidates would have been pretty simple: "Don't do or say anything stupid." But the last few elections have rendered that advice outdated.


When Barack Obama referred to his grandmother as a "typical white woman" during the 2008 campaign, for example, many people thought it would cost him the election -- and once upon a time, it probably would have. But his supporters were focused on the values and positions he professed, and they weren't going to let one unwise comment distract them. Candidate Obama didn't even get much pushback for saying, "We're five days away from fundamentally transforming the United States of America." That statement should have given even his most ardent supporters pause, but it didn't. It was in line with everything Obama had previously said, and it was what his supporters wanted to hear.

2016: What rules?

Fast forward to 2016, and Donald Trump didn't just ignore traditional norms, he almost seemed to relish violating them. Who would have ever dreamed we'd elect a man who talked openly about grabbing women by the **** and who was constantly blasting out crazy-sounding Tweets? But Trump did get elected. Why? Some people believe it was because Americans finally felt like they had permission to show their bigotry. Others think Obama had pushed things so far to the left that right-wing voters were more interested in dragging public policy back toward the middle than in what Trump was Tweeting.

Another theory is that Trump's lewd, crude, and socially unacceptable behavior was deliberately designed to make Democrats feel comfortable campaigning on policies that were far further to the left than they ever would have attempted before. Why? Because they were sure America would never elect someone who acted like Trump. If that theory is right, and Democrats took the bait, Trump's "digital policies" served him well.

And although Trump's brash style drew the most handlines, he wasn't the only one who seemed to have forgotten the, "Don't do or say anything stupid," rule. Hillary Clinton also made news when she made a "basket of deplorables" comment at a private fundraiser, but it leaked out, and it dogged her for the rest of the election cycle.

And that's where we need to start our discussion. Now that all the old rules about candidate behavior have been blown away, do presidential candidates even need digital policies?

Yes, they do. More than ever, in my opinion. Let me tell you why.

Digital policies for 2020 and beyond

While the 2016 election tossed traditional rules about political campaigns to the trash heap, that doesn't mean you can do anything you want. Even if it's just for the sake of consistency, candidates need digital policies for their own campaigns, regardless of what anybody else is doing. Here are some important things to consider.

Align your digital policies with your campaign strategy

Aside from all the accompanying bells and whistles, why do you want to be president? What ideological beliefs are driving you? If you were to become president, what would you want your legacy to be? Once you've answered those questions honestly, you can develop your campaign strategy. Only then can you develop digital policies that are in alignment with the overall purpose -- the "Why?" -- of your campaign:

  • If part of your campaign strategy, for example, is to position yourself as someone who's above the fray of the nastiness of modern politics, then one of your digital policies should be that your campaign will never post or share anything that attacks another candidate on a personal level. Attacks will be targeted only at the policy level.
  • While it's not something I would recommend, if your campaign strategy is to depict the other side as "deplorables," then one of your digital policies should be to post and share every post, meme, image, etc. that supports your claim.
  • If a central piece of your platform is that detaining would-be refugees at the border is inhumane, then your digital policies should state that you will never say, post, or share anything that contradicts that belief, even if Trump plans to relocate some of them to your own city. Complaining that such a move would put too big a strain on local resources -- even if true -- would be making an argument for the other side. Don't do it.
  • Don't be too quick to share posts or Tweets from supporters. If it's a text post, read all of it to make sure there's not something in there that would reflect negatively on you. And examine images closely to make sure there's not a small detail that someone may notice.
  • Decide what your campaign's voice and tone will be. When you send out emails asking for donations, will you address the recipient as "friend" and stress the urgency of donating so you can continue to fight for them? Or will you personalize each email and use a more low-key, collaborative approach?

Those are just a few examples. The takeaway is that your online behavior should always support your campaign strategy. While you could probably get away with posting or sharing something that seems mean or "unpresidential," posting something that contradicts who you say you are could be deadly to your campaign. Trust me on this -- if there are inconsistencies, Twitter will find them and broadcast them to the world. And you'll have to waste valuable time, resources, and public trust to explain those inconsistencies away.

Remember that the most common-sense digital policies still apply

The 2016 election didn't abolish all of the rules. Some still apply and should definitely be included in your digital policies:

  1. Claim every domain you can think of that a supporter might type into a search engine. Jeb Bush not claiming www.jebbush.com (the official campaign domain was www.jeb2016.com) was a rookie mistake, and he deserved to have his supporters redirected to Trump's site.
  2. Choose your campaign's Twitter handle wisely. It should be obvious, not clever or cutesy. In addition, consider creating accounts with possible variations of the Twitter handle you chose so that no one else can use them.
  3. Give the same care to selecting hashtags. When considering a hashtag, conduct a search to understand its current use -- it might not be what you think! When making up new hashtags, try to avoid anything that could be hijacked for a different purpose -- one that might end up embarrassing you.
  4. Make sure that anyone authorized to Tweet, post, etc., on your behalf has a copy of your digital policies and understands the reasons behind them. (People are more likely to follow a rule if they understand why it's important.)
  5. Decide what you'll do if you make an online faux pas that starts a firestorm. What's your emergency plan?
  6. Consider sending an email to supporters who sign up on your website, thanking them for their support and suggesting ways (based on digital policies) they can help your messaging efforts. If you let them know how they can best help you, most should be happy to comply. It's a small ask that could prevent you from having to publicly disavow an ardent supporter.
  7. Make sure you're compliant with all applicable regulations: campaign finance, accessibility, privacy, etc. Adopt a double opt-in policy, so that users who sign up for your newsletter or email list through your website have to confirm by clicking on a link in an email. (And make sure your email template provides an easy way for people to unsubscribe.)
  8. Few people thought 2016 would end the way it did. And there's no way to predict quite yet what forces will shape the 2020 election. Careful tracking of your messaging (likes, shares, comments, etc.) will tell you if you're on track or if public opinion has shifted yet again. If so, your messaging needs to shift with it. Ideally, one person should be responsible for monitoring reaction to the campaign's messaging and for raising a red flag if reactions aren't what was expected.

Thankfully, the world hasn't completely lost its marbles

Whatever the outcome of the election may be, candidates now face a situation where long-standing rules of behavior no longer apply. You now have to make your own rules -- your own digital policies. You can't make assumptions about what the voting public will or won't accept. You can't assume that "They'll never vote for someone who acts like that"; neither can you assume, "Oh, I can get away with that, too." So do it right from the beginning. Because in this election, I predict that sound digital policies combined with authenticity will be your best friend.